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OBSERVED PROBLEM
Burner does not light after pilot is lit
Delayed ignition burner
Burner backfiring during combustion
Slight smoke or odor during initial
operation
Burner system produces a whistling noise
when burner is lit
Glass soots
Burner system produces a clicking/ticking
noise just after burners are lit or shut off
Remote does not function
POSSIBLE CAUSE
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or
improperly connected
4. Thermopile is defective
1. Manifold pressure is too low
2. Burner porting or orifice clogged
1. Burner orifice is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Residues from manufacturing
processes and logs curing
1. Turning gas control knob to HI
position when burner is cold
2. Air in gas line
3. Dirty or partially clogged burner
orifice
1. Flame impingement on logs
2. Debris around burner air mixer
1. Metal expanding while heating or
contracting while cooling
1. Battery is not installed or battery
power is low
REMEDY
1. Clean burner (see Cleaning and
Maintenance, page 25 or replace
burner orifice
2. Contact local propane/LP or natural
gas company
3. Reconnect leads (see Wiring
Diagram, page 30
4. Replace thermopile
1. Contact local propane/LP or natural
gas company
2. Clean burner (see Cleaning and
Maintenance, page 25 or replace
burner orifice
1. Clean burner (see Cleaning and
Maintenance, page 25) or replace
burner orifice
2. Replace damaged burner
3. Replace gas control
1. Problem will stop after a few hours
of operation
1. Turn gas control knob to LO
position and let warm up for a
minute
2. Operate burner until air is removed
from line. Have gas line checked by
local propane/LP or natural gas
company
3. Clean burner (see Cleaning and
Maintenance, page 25) or replace
burner orifice
1. Adjust the log set so that the flame
does not excessively impinge on it
2. Inspect the opening at the base of the
burner to see that it is NOT packed
with any type of material
1. This is common. If noise is
excessive, contact qualified service
person.
1. Replace 9-volt batteries in receiver
and remote control
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