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Prepared by Monique Lania 9 Call Servicing Guide ProHeat 2X 9400F.doc
Solution 2:
Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from
unit. Is the lid or tank damaged?
No
Ensure Tank Lid is securely attached to tank as this is where all
the suction is and it depends on it being air tight
Yes, problem solved
How do you attach Tank Lid to tank?
Once Tank is closed and air tight, place Tank into its position on the machine and ensure it is
sitting securely to ensure it is air tight. Turn on machine, is there suction now?
Once the lid is in a secure locked-in position, Lift grey latch on back of tank up and over clear
knob and push down on grey latch till it ‘clicks’ and is securely locked into place
Yes, advise customer to call Bissell Free Call 1800 number again and press
Option 4 for spare parts and order replacement Tank-in-Tank Assembly
Start with lid off (may need to lift grey latch at back of tank to remove lid). Then place front ‘T’
shaped clear nozzle onto front lip of Tank in a upward-lock-in motion (**This must be done first).
No, proceed to solution 3