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Prepared by Monique Lania 4 Call Servicing Guide ProHeat 2X 9400F.doc
Solution 3:
Solution 2:
Yes
Yes
Remove SmartMix bottle from unit
Advise customer to call Bissell Free
Call 1800 number again and press
Option 4 for spare parts and order
replacement SmartMix bottle
Yes, reattach gasket by pushing the red
rounded portion over the lip of the bottom of
the Tank-in-Tank assembly or solution tank
insert or order new gasket if appropriate.
No
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold
the tank upright and push in the black X valve. Does water come through the X
valve?
Yes, proceed to solution 4
No, X valve may be blocked internally. Advise customer to call Bissell
Free Call 1800 number again and press Option 4 for spare parts and
order replacement Tank-Tank assembly
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
No
The neck of the SmartMix bottle may be
undersized, therefore the cap will not make
proper contact with the unit.
Check the black and red tank gasket on the SmartMix bottle
cap and on the bottom of the Tank-in-Tank. Is gasket lodged in
base of unit or has it been lost?