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Prepared by Monique Lania 18 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states the brush will not turn.
**NOTE: When the machine is in an upright position, the brushes will
automatically stop turning to avoid any damage to the floor. The brushes
will only rotate when the unit is reclined using the detent pedal
**NOTE: Advise customer that the following can lead to brush belt
breakage and it is important that they follow usage instructions carefully to
ensure this does not occur again in the future:
1. When using the unit to clean mats, take care to ensure machine does not catch
on the edge of the mat. Only clean mats that are large enough to clean without
catching edges of the mat.
2. Press trigger only while making a backward pass over floor surface, not while
moving forwards.
3. Ensure hair and debris is removed from the brush as this can place extra
pressure on the brush while it is turning and may lead to belt breakage.
Solution 1:
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove any
foreign object, and then plug the machine back in to reset the circuit breaker. Switch
the
p
ower switch ON
(
I
),
and
p
ush the detent
p
edal
,
does the brush turn now?
Yes, problem solved
The machine is equipped with a circuit breaker that will automatically shut off the
brush if a large or loose object is caught in the brush roll.
No, proceed to Solution 2