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Prepared by Monique Lania 13 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states unit is releasing too much solution or only shampoo.
Solution 1:
Yes
No
Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE:
Some O rings are detachable and need to fit over the straw; others are molded to the cap
No, Fit O ring securely, problem solved
Check the black and red tank gasket on the SmartMix bottle cap and
on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit
or has it been lost?
No, refer customer to an
Authorized Service Centre
Yes, reattach gasket by pushing the red rounded portion over the lip of
the solution tank insert or order new gasket if appropriate, problem solved