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Prepared by Monique Lania 22 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states the unit drags on carpet
Solution 1:
With a Phillips head screw driver ensure the screw in the middle
just above the front nozzle is tight. Does the machine drag now?
No, problem solved Yes, Is the plastic around the screw cracked?
No, refer customer to an Authorized Service Centre
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the
Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Advise customer to call Bissell
Free Call 1800 number again and
press Option 4 to order
replacement front window nozzle.