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Prepared by Monique Lania 14 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states unit will not release any shampoo
Solution 1:
No
Remedy
Yes
Does the SmartMix Knob (located next to SmartMix solution bottle) function properly?
Is there liquid in the SmartMix reservoir (where the
SmartMix bottle sits in the unit)?
Is the red O shaped ring on the SmartMix Cap Insert
fitted securely over the cap insert & straw? ** NOTE:
Some O rings are detachable and need to fit over the
straw, others are molded to the cap).
No, Fit O ring securely, problem
solved
Yes, remove SmartMix bottle (solution tank) from unit
Yes, the neck of the SmartMix
bottle may be undersized, therefore
the cap will not make proper
contact with the unit
No, proceed to solution 2
Remedy
Advise customer to call Bissell Free
Call 1800 number again and press
Option 4 for spare parts and order
replacement SmartMix bottle
No, Refer customer to an
Authorized service centre
Yes, problem solved
SmartMix knob may have been forced too
far counter-clockwise past “Rinse” setting
Force the knob clockwise past hi traffic. This
should reset the knob. Turn unit on. Does it
release shampoo now?