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Prepared by Monique Lania 8 Call Servicing Guide ProHeat 2X 9400F.doc
Consumer states no or low suction
Solution 1:
Ensure Diverter Knob located on Tank is switched to the correct setting ‘Hose Attachments if you
are using the upholstery hose or ‘Floor Cleaning’ if you are cleaning the floor. Is there suction now?
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty
water and needs to be emptied and refilled with clean water, or bumping an object or moving machine
back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut
off mechanism over hole where red Lint Filter Basket sits to prevent water getting into motor area.
No Yes, problem solved
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket
inside Tank Lid as mentioned above. Is there suction now?
No, proceed to Solution 2 Yes, problem solved