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Symptom Probable Cause Corrective Action
The door interferes with the Lock Arm when
manually verifying clearance.
Lock Arm is set too far out.
The Torque Tube is not level (Opener needs to be raised).
The door top brackets and/or track configuration are not
set correctly (Set top brackets higher).
Motor not fully rotated up to Detent Pin engaged position.
Ensure the Lock Arm is mounted using the correct hole
location stated in Step 27.
Remount the Opener per Steps 4 and 5 , ensuring the
Opener and Torque Tube are level prior to fastening.
For new door and Opener installations, refer back to the
instructions included with the door for top bracket and/or
track configurations.
For retro-fit installations on current doors, refer back to
the section of this manual titled: Retro fit installation for
idrive, for top bracket and/or track configurations.
Remount the Disconnect Handle per Step 8, ensuring
proper Cable tension between the Opener and the Handle.
Troubleshooting (Continued)
Symptom Probable Cause Corrective Action
Light fixture will not light during the door operation or by
pressing the Wall Station light button.
Faulty light bulb.
No power to receptacle.
Opener not programmed to light.
Install new bulb (75W Max).
Check circuit breakers.
Program per Step 23.
Motor does not pull fully up when using the Emergency
Disconnect.
Disconnect Cable has slipped inside of Handle. Re-install Handle per instructions in Step 8.
Motor starts but the door will not move. Opener is disconnected from the Torque Tube. Ensure Disconnect Handle is in the Motor Operated Position.
Re-install Handle per instructions in Step 8.
Motor does not pivot down.
Motor pivots partially after the door closes.
Detent Pin is set too hard. Using a Flat Tip Screwdriver, rotate the Detent Pin counter-
clockwise in 1/8 turn increments until the Motor fully pivots
down after the door closes see Step 26.
Motor pivots down prematurely (before the door closes
completely).
Detent Pin is set too soft. Using a Flat Tip Screwdriver, rotate Detent Pin clockwise in 1/8
turn increments until Motor fully pivots down after door closes,
and Opener immediately shuts off Step 26.
Light Kit will work with light control but Wall Station will
not move the door when Up/Down Button is pressed and
the overhead light blinks three times.
Opener is in the vacation mode. Move wall switch to the “Lock” position, wait 5 seconds return
slide switch to “Normal” (Unlock) position to unlock vacation
mode. Opener will emit one beep. Opener will now move the
door. If not, try again.
If Opener now emits two beeps when commanded
then Opener needs to be profiled. See Opener profiling page
28 or 29.
Wall Station not operational. Wall Station mounted incorrectly.
Low battery.
Ensure Wall Station is mounted on a fl at surface.
Change battery see page 38.
Lock Arm Troubleshooting
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OPERATIONTROUBLESHOOTING