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4 C1492M-I (8/05)
Important Notice
All companies make changes and improvements in their products on a regular basis. Because this
product is interfacing with equipment not manufactured by Pelco, the possibility exists that the
interface protocols have changed or are in a different configuration from earlier tested units;
therefore, an incompatibility may occur. The existence of prior successful installations indicates our
intent to provide equipment compatible with other manufacturers, but does not guarantee successful
results without on-site integration testing.
Pelco recommends purchasing a single unit for bench testing before the purchase and
installation of this product in quantity.
Should any problems occur, Pelco will provide on-site
technical support (North American installations only) to analyze the interface protocols of your
system. We will typically schedule this visit within one week of when the problem is reported to Pelco
Technical Support. Pelco will endeavor, at its expense, to correct the interface incompatibility within
two weeks on a high priority basis. During these visits, the end user must agree to give Pelco
reasonable access to the system in order to study and correct the protocol incompatibility.
In the unlikely event that Pelco is unable to make the translator work in the system, Pelco will accept
the return of any Pelco products associated with the translator and refund the amounts paid for these
products plus freight expenses. Because Pelco recommends a bench test prior to installation, Pelco
will not be liable for any installation costs or lost revenues in the event it cannot solve the
compatibility problem.