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116646-01J34
OBSERVED PROBLEM
Heater produces a whistling
noise when burner is lit
Glass soots
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off
Remote does not function
Fireplace shuts off in use
POSSIBLE CAUSE
1. Turning gas control knob
to HI position when burner
is cold
2. Air in gas line
3. Dirty or partially clogged
burner orice
1. Flame impingement on
logs
2. Debris around burner air
mixer
1. Metal expanding while
heating or contracting
while cooling
1. Battery is not installed or
battery power is low
1. High or gusting winds
2. Low line pressure
3. Pilot is partially clogged
4. Inner vent pipe leaking ex-
haust gasses into system
5. Glass too loose and air
tight gasket leaks in cor-
ners after usage
6. Bad thermopile or thermo-
couple
7. Improper vent cap installa-
tion
REMEDY
1. Turn gas control knob to LO
position and let warm up for
a minute
2. Operate burner until air is
removed from line. Have
gas line checked by local
propane/LP or natural gas
company
3. Clean burner (see Cleaning
and Maintenance, page 30)
or replace burner orice
1. Adjust log set so that the
ame does not excessively
impinge in it
2. Inspect the opening at the
base of the burner to see
that it is NOT packed with
any type of material
1. This is normal. If noise is
excessive, contact qualied
service person
1. Replace 9-volt batteries in
receiver and remote control
1. Fireplace has been tested
for up to 40 mph winds.
However, extreme condi-
tions may occur. See Light-
ing Instructions on page 27
2. Contact local propane/LP or
natural gas company
3. Clean pilot (see Cleaning
and Maintenance, page 30)
4. Locate and correct all leaks
(see Checking Gas Con-
nections, page 21)
5. Tighten glass
6. Replace faulty component
7. Check for proper installation
and freedom from debris or
blockage
TROUBLESHOOTING
Continued