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How to reset the control from Lockout Conditions:
If an error code is displayed (except for #4, low flame sense current), the water heater will be in a “lockout condition” with
the water heater display showing the error code number and “Service Needed” in the status section of the display
window. Error codes 62 (maximum number of retries detected) and 63 (maximum number if ignition recycles detected)
are “Soft Lockouts” in which the control can be reset in the “User Mode” by pressing the lower right button under “Lockout
Reset” shown in the lower right portion of the display. The control will also go through 3 attempts to relight the burners
every hour in the soft lockout condition.
Resetting Error Codes in Soft Lockout Condition
All other error codes will put the water heater into a “Hard Lockout” condition, in which the water heater will not operate
and cannot be reset in the “User Mode”. To reset a hard lockout, first enter the “Service Mode” described earlier by
pressing both the “Temperature Up” and “Select Buttons” at the same time for 3 seconds. Then press the lower right
button under “Lockout Reset” in the water heater display and hold for 3 seconds.
Lockout RESET
SELECT
Status
Service needed
Error Code Shown in
Water Heater Display
Press for 2 seconds
SELECT SET
Status
Service Needed
SELECT Lockout RESET
Status
Service Needed
Error Code Shown in
Water Heater Display
Step 1: Press for 3 seconds
to enter service mode.
Step 2: Press for 3 seconds to
reset control in service mode.
Resetting Error Codes in Hard Lockout Condition
The following procedure is for service and installation personnel only. Resetting lockout conditions without
correcting the malfunction can result in a hazardous condition.
WARNING