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Page 34 Appendix C: Global Support Services
Extend Your Support Coverage.
SonicWALL Dynamic Support Services extend the support coverage on your
SonicWALL solution beyond the warranty period. Our 8x5
1
and 24x7 support
services include critical software and firmware updates, expert telephone and
Web-based support, Advance Exchange hardware replacement, and access to
electronic self-help tools — all for one low price.
• Take advantage of the latest features through software and firmware
updates and upgrades.
• Speak with a SonicWALL Technical Support Specialist or contact us via the
Web should you require assistance.
• If a replacement unit is required, SonicWALL will provide an Advance
Exchange replacement via next-day air shipment.
• SonicWALL security appliances also ship with a one-year hardware
warranty that can be extended up to three years!
To purchase a one-, two-, or three-year Dynamic Support contract, contact your
local SonicWALL reseller or call SonicWALL at +1 888.557.6642 or
+1 408.745.9600.
1. 8:00 am-5:00 pm local time is defined as follows: In North America: 8:00 am-5:00 pm
Mountain Standard Time (MST); In Latin America: 8:00 am-5:00 pm Local Standard
Time in the country where the product is deployed; In Europe, the Middle East and
Africa: 9:00 am-6:00 pm GMT +1; In Asia Pacific: 8:00 am-5:00 pm Local Standard
Time in the country where the product is deployed; In Japan: 5:00 pm-2:00 am UTC/
GMT. Support for SonicWALL security services is limited to the subscription and does
not include issues related to the operation of the appliance, firmware or software
updates/upgrades, or hardware replacement.