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Page 30 Appendix B: Troubleshooting Internet Connectivity
Appendix B: Troubleshooting Internet Connectivity
Refer to this section for help with connecting to the Internet.
• Did you open a new browser window to launch the website? Try closing out all
browser windows and launching the browser again.
• Is your computer set to accept DHCP addressing or, if using static IP addressing,
is your IP address set to a range within the SonicWALL’s LAN subnet?
• Has your IP address renewed from the setting changes? Manually refresh them
or reboot your computer. Refer to the Renewing your IP address section for
additional information.
• Is your SonicWALL WAN port connected to your Internet source and showing
(link/act, 10/100) activity?
• Verify that the network settings you recorded on Obtain Internet Service Provider
(ISP) Information, on page 9 of this guide are correct.
• Did you enter your network information from Obtain Internet Service Provider
(ISP) Information, on page 9 of this guide correctly in the Setup Wizard?
Renewing your IP Address
1. In the Windows interface, select Start > Run.
2. Enter “cmd” in the Open field and click the OK button.
3. At the prompt, type the command “ipconfig /release” and press Enter on the
keyboard.
4. At the prompt, type the command “ipconfig /renew” and press Enter on the
keyboard.
For further help troubleshooting Internet connectivity, please refer to the
SonicOS Standard Administrator’s Guide
.