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Troubleshooting
Image Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Probe Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Lamp Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
For measurement problems, see “Troubleshooting Inaccurate Measurements” on
page 109.
Image Problems
Condition Causes Actions
Images are distorted or
blurred within normal
range.
• Optical tip is not
threaded onto the
camera head
securely.
• The optical surfaces
are dirty.
• Reinstall the optical tip. See “To Attach an Optical Tip” on page 31.
• Clean the optical tip and the camera head. See “To Inspect and Clean an Optical Tip” on
page 111 and “To Inspect and Clean a Probe” on page 112.
Image quality is
otherwise poor.
Various • Verify that the QuickChange probe is properly seated and latched. See “To Install a
Probe” on page 30.
• Clean the optical tip and camera head. See “To Inspect and Clean an Optical Tip” on
page 111 and “To Inspect and Clean a Probe” on page 112.
• If the problem occurs in DC operation, check battery’s charge and its compliance with
listed specifications. For an illustration of the battery charge indicators, see “Maintaining
the Battery” on page 118.
• Verify that the lamp has been installed properly. See “To Install a Lamp” on page 115.
No image appears in
the display. (Green
LED on the power
switch is lit.)
Various • Verify that the probe is properly seated and latched. See “To Install a Probe” on
page 30.
• Point the probe tip toward a bright light and see if image appears. If image appears, the
problem is associated with lamp operation. If still no image, contact GE Inspection
Technologies.
• If an external monitor is available, determine whether an image appears on it. Connect
the monitor’s VIDEO IN (or S-VIDEO IN) to the base unit’s VIDEO OUT (or S-VIDEO
OUT) connector. Verify the image.
Frozen image “jitters.” Probe tip was moving
when image was
captured.
Unfreeze then refreeze the image, keeping probe tip steady.