Filter
Top Products
UltraGlow G36D Zero Clearance Direct Vent Gas Fireplace 39
WARRANTY
UltraGlow products, are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully
inspects each unit thoroughly before it leaves our door. UltraGlow is pleased to extend this one year warranty to the original purchaser
of a UltraGlow product. This warranty is not transferable.
The Warranty: One Year
Covered under the agreement are the following components: Combustion chamber, heat exchanger, burner tubes, logs, embers, glass (thermal
breakage) and all gold plating (against defective manufacture).
The above will be covered for parts and labour for one year. Electrical components such as blowers, fan motor, switches, wiring, thermodiscs,
remote control, thermopiles, thermocouples, pilot assemblies, and gas valves are covered for one year from the date of purchase.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at FPI's option, through an accredited
distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned
to FPI and evaluated for manufacturer defect.
The authorized selling dealer is responsible for all in-fi eld service work carried out on your FPI product. FPI will not be liable for results or costs of
workmanship from unauthorized service persons or dealers.
At all times FPI reserves the right to inspect product in the fi eld which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information
including customer name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be
invalid.
Exclusions:
This Warranty does not extend to or include paint, door or glass gasketing or trim.
At no time will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify
any unit once manufactured. ie. as products evolve, fi eld modifi cations or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this
warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse,
improper installation, negligence or accident, spillage or downdrafts caused by environmental or geographical conditions, inadequate ventilation,
excessive offsets, negative air pressure caused by mechanical systems such as furnaces, fans, clothes dryer, etc.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from
FPI, may nullify your warranty on this product.
Simpson Dura-Vent venting components are covered by Simpson Dura-Vent Inc. warranty.
Any alteration to the unit which causes sooting or carboning that results in damage to the interior / exterior facia is not the responsibility of FPI.
* Subsidy according to job scale as predetermined by FPI.