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WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint,
paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors. These odors will disappear over time.
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Battery is not installed. Bat-
tery power is low
1. Metal expanding while heating
or contracting while cooling
1. Heater burning vapors from
paint, hair spray, glues, clean-
ers, chemicals, new carpet,
etc. (See IMPORTANT state-
ment above)
2. Low fuel supply (propane/LP
only)
3. Gas leak. See Warning
statement at top of page
1. Not enough fresh air is avail-
able
2. Low line pressure
3. ODS/pilot is partially
clogged
1. Gas leak. See Warning
statement at top of page
2. Control valve or gas control
defective
1. Foreign matter between con-
trol valve and burner
2. Gas leak. See Warning
statement at top of page
1. Hand-held remote control is
too close to heater (Remote-
Ready Models Only)
REMEDY
1. Replace 9-volt batteries in re-
ceiver and hand-held remote
1. This is common with most heat-
ers. If noise is excessive, contact
qualified service person
1. Open window to ventilate
room. Stop using odor caus-
ing products while heater is
running
2. Refill supply tank (propane/LP
only)
3. Locate and correct all leaks (see
Checking Gas Connections,
page 17)
1. Open window and/or door for
ventilation
2. Contact local natural or pro-
pane/LP gas company
3. Clean ODS/pilot (see Cleaning
and Maintenance, page 28)
1. Locate and correct all leaks (see
Checking Gas Connections,
page 17)
2. Replace control valve or gas
control
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 17)
1. Move hand-held remote con-
trol unit farther away from the
heater
OBSERVED PROBLEM
Remote does not function (Re-
mote-Ready Models Only)
Heater produces a clicking/tick-
ing noise just after burners are lit
or shut off
Heater produces unwanted
odors
Heater shuts off in use (ODS
operates)
Gas odor even when control knob
is in OFF position
Gas odor during combustion
Log set cycles to pilot, but room tem-
perature drops to a lower than ideal
level before log set comes back on