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TROUBLESHOOTING
Appendix
181
8
High-pitched sound while
sewing
Dust or lint is caught in the feed dogs. Remove the dust or lint. 176
Pieces of thread are caught in the race. Clean the race. 176
The upper threading is incorrect. Check the procedure for threading the machine
and rethread it correctly.
28
There are scratches on the race. Replace the race, or consult your authorized
dealer.
−
Cannot thread the needle The needle is not in the correct position. Press the “Needle Position” button to raise the
needle.
11
The threading hook does not pass through the
eye of the needle.
Press the “Needle Position” button to raise the
needle.
11
The needle is installed incorrectly. Reinstall the needle correctly. 34
Thread tension is incorrect The upper threading is incorrect. Check the procedure for threading the machine
and rethread it correctly.
28
Bobbin is set incorrectly. Reset the bobbin thread correctly.
27
The thread or needle is not suitable for the type
of fabric being sewn.
Check the table of fabric, thread and needle
combinations, and select the appropriate
combination.
36
The presser foot holder is not attached
correctly.
Reattach the presser foot holder correctly.
63
The thread tension is set incorrectly. Adjust the thread tension. 43
Character pattern does not
sew out correctly
The wrong presser foot was used. Attach the correct presser foot. 191
Pattern adjustment settings were set incorrectly. Correct the pattern adjustment settings. 92
A stabilizer material was not used on lightweight
fabrics or stretch fabrics.
Attach a stabilizer material. 120
The thread tension is set incorrectly. Adjust the thread tension. 43
Embroidery pattern does
not sew out correctly
The thread is tangled. Use scissors, etc., to cut the tangled thread and
remove it from the race, etc.
−
The fabric is incorrectly hooped in the embroidery
frame (fabric was loose, etc.).
If the fabric is not stretched tight in the frame, the
pattern may be sewn incorrectly or there may be
shrinkage of the pattern. Hoop the fabric correctly
in the frame.
122
A stabilizer material was not attached. Always use stabilizer material, especially with
stretch fabrics, lightweight fabrics, fabrics with a
coarse weave, or fabrics that often cause pattern
shrinkage. Contact your authorized retailer for
the proper stabilizer.
120
There was an object placed near the machine,
and the carriage or embroidery frame hit the
object during sewing.
If the frame bumps something during sewing, the
pattern will turn out poorly. Do not place anything
in the area where the frame may bump it during
sewing.
−
Fabric outside of the frame edges interferes with
the sewing arm, so the embroidery unit cannot
move.
Rehoop the fabric in the embroidery frame so
that excess fabric is away from the sewing arm,
and rotate the pattern 180 degrees.
122
The fabric is too heavy, so the embroidery unit
cannot move freely.
Place a thick book or similar object under the arm
head to lightly lift the heavy side and keep it level.
−
Fabric is hanging off the table. If fabric is hanging off the table while
embroidering, the embroidery unit will not move
freely. Position the fabric so that it does not hang
off the table or hold the fabric to keep it from
dragging.
131
The fabric is snagged or caught on something. Stop the machine, and then correctly position the
fabric so that it does not get caught or snagged.
−
Embroidery frame was removed during sewing
(for example, to reset the bobbin). The presser
foot was bumped or moved while removing or
attaching the embroidery frame, or the
embroidery unit was moved.
If the presser foot is bumped or the embroidery
unit is moved during sewing, the pattern will not
turn out correctly. Be careful when removing or
reattaching the embroidery frame during sewing.
134
Problem Cause Solution Page