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Maintenance (for qualified service personnel only) 33
Travis Industries 100-01169_001 4050119
Troubleshooting Table
Problem: Possible Cause: Don't Call for Service
Until You:
Pilot Will Not Light
A gas shut off valve is turned off
The gas control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
No Propane in Tank
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Check Tank Level
Main Burners Will Not
Start
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is set too low
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
Set thermostat to higher temperature
Remote Control Does
Not Work
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
ON/OFF switch is turned to "ON" (stove stays on)
The remote is too far away from the stove
The remote control receiver is turned "Off"
One of the two remote control batteries is dead
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "OFF"
Use the remote closer to the stove
See the remote control instructions
See the remote control instructions
Thermostat Does Not
Work
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
ON/OFF switch is turned to "ON" (stove stays on)
The thermostat is set too low
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "OFF"
Set thermostat to higher temperature
Optional Blower Does
Not Work
The stove is not getting electricity
The stove is not up to temperature
Check the breaker switch
See "Operating Your Stove"
Pilot Goes Out Once A
Month Or More
The gas supply has been shut off Keep the gas supply turned on
Flames Are Too Blue
The stove has just been started
Improper air shutter adjustment
This is normal - see "Starting the
Stove for the First Time"
Adjust Air Shutter - contact your
dealer
Flames Are Too Short
(Under 6")
The flame height may be turned too low Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Thin Layer of Soot
Covers the Glass
The logs or coals are placed incorrectly
Improper air shutter adjustment
See "Log Set Installation & Removal"
Adjust Air Shutter - contact your
dealer