07_ContOutputErrors.fm Modified: 8/16/02
Template Version 1.0
GL-1020 Administrator’s Guide 283
Multiple Copies Stapled Together
Problem Description
Some applications, such as Microsoft Word and Excel, treat
multiple copy print jobs as one big job if the
Collate option is
enabled from the application and stapling is enabled from the
printer driver. Enabling stapling automatically enables the printer
driver’s collation option, which effectively cancels the
application collation setting, creating one large job, which is
stapled together, instead of multiple copies of a single job, stapled
separately.
Corrective Action
Set the stapling and collation options in the printer driver’s
properties sheet and disable the
Collate option in the application’s
Print dialog box.
COLLATION ERRORS
Number of Copies Specified is Not Printed
Problem Description
If the application maintains the copy count in its print dialog box,
the application count overrides any copy count you set using
TOSHIBA driver properties. This happens when print settings,
notably copy count, paper size, and collation are implemented in
both the driver and the application and the driver settings conflict
with application settings. This condition causes a myriad of
erratic and unexpected results.
Corrective Action
When printing to the GL-1020 controller, use the application
settings to specify print options, including the copy count. Only
use the printer driver’s settings to support features the application
does not provide. For example, if you want to print multiple
copies from Notepad, you must set the copy count in the driver
properties as Notepad’s Print dialog doesn’t support multiple
copies.
Printing multiple copies from Word 95 is an exception to this
rule. To collate the copies, disable the collate option in Word 95
and enable it in the printer driver instead.
