Paper feed or paper jam problems occur frequently.
Cause What to do
Sheets of paper are stuck
together.
Fan the stack of paper and align the
edges before loading.
The paper is too thin or
rough.
Make sure the paper meets the paper
requirements for this printer. See
“Paper” on page A-2.
Too many sheets are loaded
in the paper tray.
Check the paper package and see
“Paper Tray and Loading Capacity by
Media Type” on page 2-5 for the
amount of paper you can load at one
time in the paper tray.
The printable side of the
paper is not correctly loaded.
Try turning the stack of paper over in
the sheet feeder. Most packages of
paper indicate the printable side with
an arrow on the end of the package.
Make sure the printable side is loaded
correctly.
Printing quality
The printed image has gaps or faint areas.
Cause What to do
The print head nozzles are
clogged.
Clean the print head. See “Cleaning
the Print Head” on page 8-37.
The paper quality has been
degraded due to age.
Use new paper.
The printer driver settings
may not be correct.
Select
Automatic
on the printer
driver’s Main menu (Windows) or
Print dialog box (Macintosh), and
make sure the Media Type setting is
appropriate for the type of paper
loaded in the printer.
L
Keywest Ref. Guide
Rev.c
A5 size Chapter 8
10-09-97 DR, pass 0
8-20
Troubleshooting
