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104 DOCA0005EN-04
Troubleshooting iEM3100 / iEM3200 / iEM3300 series user manual
Diagnostic codes
If the diagnostics code persists after following the instructions below, please contact Technical
Support.
1
Not all diagnostic codes apply to all devices.
Diagnostic code
1
Description Possible solution
– LCD display is not visible. Check and adjust LCD contrast.
– Push buttons do not respond. Restart the meter by powering off and powering on again.
101
Metering stops due to an EEPROM error.
Press OK to display total energy consumption.
Enter configuration mode and select Reset Config.
102
Metering stops due to a lack of a calibration table.
Press OK to display total energy consumption.
Enter configuration mode and select Reset Config.
201
Metering continues.
Mismatch between frequency settings and frequency
measurements.
Correct the frequency settings according to the nominal frequency of
the power system.
202
Metering continues.
Mismatch between wiring settings and wiring inputs.
Correct the wiring settings according to wiring inputs.
203
Metering continues.
Phase sequence reversed.
Check the wire connections and correct the wiring settings if needed.
204
Metering continues.
Total active energy is negative due to incorrect voltage and
current connections.
Check the wire connections and correct the wiring settings if needed.
205
Metering continues.
Date and Time have been reset due to a loss of power.
Set the Date and Time.
206
Metering continues.
Pulse is missing due to overload on energy pulse output.
Check the energy pulse output settings and correct if needed.
207
Metering continues.
Abnormal internal clock function.
Restart the meter by powering off and powering on again then reset the
date and time.