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Warranty & Service 49
Software Limited Warranty
Roper Scientific warrants all of our manufactured software discs to be free from
substantial defects in materials and / or workmanship under normal use for a period of
one (1) year from shipment. Roper Scientific does not warrant that the function of the
software will meet your requirements or that operation will be uninterrupted or error free.
You assume responsibility for selecting the software to achieve your intended results and
for the use and results obtained from the software. In addition, during the one (1) year
limited warranty. The original purchaser is entitled to receive free version upgrades.
Version upgrades supplied free of charge will be in the form of a download from the
Internet. Those customers who do not have access to the Internet may obtain the version
upgrades on a CD-ROM from our factory for an incidental shipping and handling charge.
See Item 12 in the following section of this warranty ("Your Responsibility") for more
information.
Owner's Manual and Troubleshooting
You should read the owner’s manual thoroughly before operating this product. In the
unlikely event that you should encounter difficulty operating this product, the owner’s
manual should be consulted before contacting the Roper Scientific technical support staff
or authorized service representative for assistance. If you have consulted the owner's
manual and the problem still persists, please contact the Roper Scientific technical
support staff or our authorized service representative. See Item 12 in the following section
of this warranty ("Your Responsibility") for more information.
Your Responsibility
The above Limited Warranties are subject to the following terms and conditions:
1. You must retain your bill of sale (invoice) and present it upon request for service
and repairs or provide other proof of purchase satisfactory to Roper Scientific.
2. You must notify the Roper Scientific factory service center within (30) days
after you have taken delivery of a product or part that you believe to be defective.
With the exception of customers who claim a “technical issue” with the operation
of the product or part, all invoices must be paid in full in accordance with the
terms of sale. Failure to pay invoices when due may result in the interruption
and/or cancellation of your one (1) year limited warranty and/or any other
warranty, expressed or implied.
3. All warranty service must be made by the Roper Scientific factory or, at our option,
an authorized service center.
4. Before products or parts can be returned for service you must contact the Roper
Scientific factory and receive a return authorization number (RMA). Products or
parts returned for service without a return authorization evidenced by an RMA
will be sent back freight collect.
5. These warranties are effective only if purchased from the Roper Scientific
factory or one of our authorized manufacturer's representatives or distributors.
6. Unless specified in the original purchase agreement, Roper Scientific is not
responsible for installation, setup, or disassembly at the customer’s location.