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7
HOW THE SYSTEM WORKS
After you set up your account with
ORCA Monitoring Services, your sys-
tem calls and reports alarms to ORCA
Monitoring Services’ trained staff of se-
curity professionals. See “During an
Alarm” on Page 26.
The system also automatically calls
ORCA Monitoring Services about once
per month to perform a routine check-
in. This call is made between Midnight
and 6 AM to avoid possible interfer-
ence with other phone calls. If you lift
the handset and hear strange tones,
hang up and wait a few minutes for the
call to end. If ORCA Monitoring Servic-
es does not receive a check-in within
this time, they call you to let you know
of a possible problem with the system.
ORCA Monitoring Services can also
have the system blink the MONITOR
indicator and sound a chirp. If you see
this, call 1-800-FOR-ORCA to deter-
mine the problem.
SETTING UP
MONITORED SERVICE
Important:
Your system is not fully op-
erational until ORCA Monitoring Ser-
vices programs the system.
To set up service, you need to:
• Fill out the enclosed monitoring
agreement and mail or fax it to
ORCA Monitoring Services.
• Install the system.
• Call ORCA Monitoring Services
by lifting your phone’s handset
and pressing
MONITOR
on the
console or by dialing 1-800-FOR-
ORCA (1-800-367-6722) from a
telephone on the same line as
your system.
During the call, ORCA Monitoring
Services instructs you to press
MONITOR
on the system and then
hang up the phone. They then
program option settings (listed on
Pages 8–9) into the system. The
preferred settings work best for
most situations. However, you can
ask ORCA Monitoring Services to
change these settings to make the
system work best for you. (If you
do not ask for changes, the pre-
ferred settings are used.)
Note:
The system beeps when
programming is complete. To
avoid interrupting system pro-
gramming, do not lift your tele-
phone’s handset until you hear the
beep.
After ORCA Monitoring Services pro-
grams your system, you can begin us-
ing it. However, they do not notify
emergency services of an alert until
they have received and responded to
your monitoring agreement. Allow 24
hours for faxed requests and 5 days for
mailed requests.
Note:
Call 1-800-FOR-ORCA at least
5 days before you move to another ad-
dress.
49-2570.fm Page 7 Wednesday, August 18, 1999 3:59 PM