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March 4, 2002 Page 28 30211C
DV400S DIRECT VENT ROOM HEATER
R
TROUBLE SHOOTING
Pilot Will Not Light
1. Is a gas shut-off valve turned on?
2. Is the valve control knob turned to “PILOT” (See
Lighting Instructions, #6, Pg. 25.
3. Is the valve control knob pushed in? (See
Lighting instructions, Pg. 25 #6
4. Does the electronic ignitor have a good bat-
tery?
Main Burners Will Not Start
1. Has the pilot light gone out? (See Lighting
Instructions, Pg. 25).
2. Is the gas control valve turned to “PILOT” or
“OFF”? (See Lighting Instructions, page 25).
3. Is the ON/OFF switch in the “OFF” position?
(Turn to “ON”)
4. Is the remote control working correctly? (See
instruction manual for the remote control).
5. Is the thermostat disconnected or set too low?
6. If LP, is the tank empty or supply valve off?
Remote Control Does Not Turn Unit On
/ Off
1. Has the pilot light gone out? (See Lighting
Instructions, Pg. 25).
2. Is the gas control valve turned to “PILOT” or
“OFF? (See Lighting Instructions, Pg 25).
3. Is the ON/OFF switch turned to “OFF”? (Turn
the switch to “OFF”) If the switch is on, unit
will remain on.
4. Is the remote too far away from the replace?
(Use remote closer to replace)
5. Is the remote control receiver turned “OFF”?
(See instruction manual for the remote con-
trol).
6. Are the remote control batteries dead? (See
instruction manual for the remote control).
Thermostat Does Not Work
1. Has the pilot light gone out? (See Lighting
Instructions, Pg. 25).
2. Is the gas control valve turned to “PILOT” or “OFF”?
(See Lighting Instructions).
3. Is the thermostat set too low?
4. Is the ON/OFF switch turned to “OFF? If switch
is on, unit will remain on. (The switch overrides
the thermostat.)
5. Has proper wire gauge been used for distance?
Stove Will Not Distribute Heat (Fan won’t run)
1. Is the stove getting electricity? (Check the breaker
switch)
2. Is the stove up to temperature? Blower will not turn
on until stove is up to temperature.
3. Is Blower operational?
Pilot Goes Out Once a Month or More
1. Has the gas supply been shut off? (Keep gas supply
turned on)
2. Build-up on pilot assembly
3. Correct pressure supply.
Flames Are Too Blue
1. Has the stove just been started? Wait for 20 minutes.
2. Contact qualied Installer or Dealer to service air shut-
ter and adjust ue restrictor (Page 24 & 26).
Flames Are Too Short (Under 6”)
1. The ame height may be turned too low. (Turn the
ame height to “HI”.
2. Air Shutter may require adj - Contact qualied installer
or service dealer.
3. Flue Restrictor may require adj - Contact qualied
installer or service dealer.