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Page 27
CUSTOMER CHECKOUT
After you have completed the system check out and everything works, be sure that the customer knows how to:
1. Disarm/silence the system (OFF, 1111 or current User code). HAVE THE CUSTOMER PRACTICE
!
2. Change the codes.
3. Get the menu over the in-house phones.
You should also:
4. Demonstrate arming and disarming.
5. Demonstrate home control.
6. Demonstrate setup and programming.
7. Show him/her how to program the dial out numbers.
8. Deliver the Owner's Manual.
9. If the customer has subscribed to a central monitoring service, this should be explained to him/her.
IN CASE OF TROUBLE
CONSOLES
If you experience trouble that seems to be with a console, try disconnecting the console and running the console self test as
described under CONSOLE HOOKUPS in this manual. If the console does not run the self-test properly, it should be returned to
HAI for repair.
"NO CONTROLLER DATA" or erratic operation of the LCD display could be a result of: A and B terminals connected
backwards, poorly, or 2 or more consoles have the same address.
CONTROLLER
Check the AC ON (bottom) LED. If it is not lit, check for 24 VAC at the transformer connections.
Check the STATUS (top) LED on the controller board. It should be blinking once per second, indicating the proper operation of
the microprocessor and memory. If not, try powering the system down by disconnect the power transformer and battery, then
reconnect both. The status light should begin blinking.
If the AC ON LED is on and the STATUS light is still not blinking, check the AUX +12 V with a DC voltmeter. It should be
13.7 volts. If not, make sure that there isn't too much load on the system. Disconnect all loads. If the STATUS LED still won't
blink, there is a problem with the controller board and it must be returned to HAI for repair.
Phone line problems, or problems with the Omni II voice are usually the result of the RJ31X jack being improperly wired. Check
RJ31X jack wiring and polarity carefully, as described in TELEPHONE CONNECTIONS.
In the event that the controller is found defective, the controller board can be removed without disconnecting the entire wiring
from their terminals. The terminal strips can be removed from the controller board. Then the controller (or processor board) can
be repaired and reinstalled easily.