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MONTH
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STB
SELF-DIAGNOSTIC TROUBLESHOOTING
ON
ON
NORMAL OPERATION
NONE REQUIRED
OFF
OFF
1.POWER HEAD NOT POWERED
2.WIRING FROM POWER HEAD BAD
1.CHECK BREAKERS, FUSES, PLUGS
2.CHECK WIRING FOR OBVIOUS SHORTS
OFF
ON
1.WIRING TO SOURCE MISSING OR BAD
2.POWER HAS BEEN INTERRUPTED
1.CHECK WIRING
2.REMOVE POWER AND REAPPLY
2 BLINKS, PAUSE (REPEAT)
ON
1.BEAM NOT ALIGNED 2. BEAM OBSTRUCTED
3.SENSOR DEFECTIVE
1.CHECK ALIGNMENT 2. CHECK FOR OBSTRUCTION
3.CALL CUSTOMER SERVICE
1.WIRE TO SENSOR MISSING OR BAD
2.SENSOR DEFECTIVE
1.CHECK WIRING
2.CALL CUSTOMER SERVICE
OFF
ON
1.SENSOR RECEIVING INTERFERENCE
1.
ATTEMPT TO DETERMINE SOURCE OF INTERFERENCE
2.CALL CUSTOMER SERVICE
ON
1.SOURCE NOT SENDING PULSES
2.SOURCE DEFECTIVE
1.CALL CUSTOMER SERVICE
2.CALL CUSTOMER SERVICE
NOTE:IF OPERATING PROBLEM EXISTS, THE DOOR CAN BE CLOSED IF YOU: 1.DISCONNECT THE STB SYSTEM FROM THE OPERATOR AND 2.HOLD WALL CONTROL BUTTON
DOWN UNTIL DOOR IS CLOSED.
(
REMOTE CONTROL & WIRELESS KEYPAD WILL NOT WORK WITHOUT STB
)
SOURCE
(
RED LED
)
SENSOR
(
GREEN LED
)
INDICATED CONDITION
REQUIRED ACTION
2 BLINKS, PAUSE (REPEAT)
3 BLINKS, PAUSE (REPEAT)
4 BLINKS, PAUSE (REPEAT)
CUSTOMER SERVICE: 1.800.354.3643 or www.geniecompany.com
TROUBLESHOOTING
FOR HELP-1.800.354.3643 OR GENIECOMPANY.COM
Door springs and hardware.
•Oil door rollers, bearings, and hinges.
– Use silicone lubricant or light oil.
NOTE: Do not operate door automatically or manually if
springs are broken. CONTACT A PROFESSIONAL FOR
SERVICE.
Balance door.
• Close door.
• Release carriage from rail assembly.
– Pull emergency release knob down.
• Raise door manually about 3 feet.
– Door should stay in that position.
NOTE: If door moves, HAVE DOOR SERVICED BY
A PROFESSIONAL.
• Reattach carriage to rail assembly.
– Pull emergency release knob toward power head.
• Close door
Contact reverse.
•Lay 2” x 4” board flat on the floor in the center of
garage doorway (See page 28).
• Closedoor using wall button or remote control.
NOTE: If door fails to reverse on contact with board. See
page 28, CONTACT REVERSE. If operator still fails,
replace operator or HAVE THE OPERATOR SERVICED BY
A PROFESSIONAL.
MONTHLY MAINTENANCE
Drive Screw
• Lubricate drive screw.
– Use GENIE GLU3 lubricant.
Use only GENIE GLU3 lubricant, because other
lubricants may damage operator.
CAUTION
YEARLY MAINTENANCE
SECT 10—MAINTENANCE & TROUBLESHOOTING
MAINTENANCE CHECK-OFF
31
Just mark the appropriate box each time you
perform routine maintenance.
One less thing you will have to try and
remember on your busy schedule is whether
or not you did the maintenance last month.