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Magnum 6K16-Series Managed Fiber Switch Installation and User Guide (04/06)
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performing as expected, do not attempt to repair the unit; instead contact your supplier
for assistance or contact GarrettCom Customer Support.
6.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of the applicable chapter of this manual. Also check
to make sure that the various components of the network are interoperable.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way
impaired during installation. (About 90% of network downtime can be
attributed to wiring and connector problems.)
3. Make sure that an AC power cord is properly attached to each Magnum 6K16-
Series Switch unit. Be certain that each AC power cord is plugged into a
functioning electrical outlet. Use the PWR LEDs to verify each unit is
receiving power.
4. If the problem is isolated to a network device other than the Magnum 6K16-
Series Switch product, it is recommended that the problem device be replaced
with a known good device. Verify whether or not the problem is corrected. If
not, go to Step 5 below. If the problem is corrected, the Magnum 6K16-Series
Switch and its associated cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum 6K16-Series Switch unit or if unknown, contact GarrettCom,
Inc.by fax, phone or email (support@garrettcom.com) for assistance.
6.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of GarrettCom product model(s) involved, with serial
number(s). Include the date(s) that you purchased the products from your
supplier.