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DO NOT:
● Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard if handled
improperly. Only qualified technicians should deal with possible internal electrical failures.
● Do not remove from the firebox any screws without penetrating oil lubrication.
WHAT TO DO IF:
The stove will not start.
The stove will not operate when hot.
The exhaust blower will not function normally.
The convection blower will not function normally.
Ignitor : The pellets will not light.
The auger motor does not function normally.
Control settings (heat level) has no effect on fire.
The stove will not shut off.
The stove keeps going out.
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or
installers.
The stove will not start
üMake sure the stove is plugged in and the wall outlet is supplying power..
üIf the Control Board has been placed in the ON /OFF thermostat mode, then turn the thermostat up to call for
heat.
üCheck the Heat Level Indicator. - If the # 2 light is flashing (see the # 2 light is flashing)
üIf the unit still does not start, contact your local service dealer for service.
The stove will not operate when hot
üCheck the Heat Level Indicator if a fire is not detected, or if the fire has gone out the #3 light will flash because
the Exhaust Temperature Sensor’s contacts have opened.
üCheck the hopper for fuel.
üIncorrect air damper setting. - Excessive air may consume the fire too quickly before the next drop of fuel, leaving
completely unburned fuel in the burn pot liner. - Insufficient air will cause build up, further restricting the air flow
through the Burn Pot Liner. This in turn will cause the fuel to burn cold and very slowly. Fuel may build up and
smother the fire. (NOTE: unit may require a change to the vent system or installation of fresh air to
correct Air to Fuel ratio problems).
üCombustion Blower failure. - The Combustion Blower is not turning fast enough to generate the proper vacuum
in the fire box. Visual Check – is the blower motor turning.
Troubleshooting