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MAN-0076 Rev 05 Millennium II
December 07, 2012
Net Safety Monitoring Inc
6.5 How to Return Equipment
A Material Return Authorization number is required in order to return equipment. Please contact Net Safety
Monitoring at (403) 219-0688, before returning equipment or consult our Service Department to possibly avoid
returning equipment.
If you are required to return equipment, include the following information:
1. A Material Return Authorization number (provided over the phone to you by Net Safety).
2. A detailed description of the problem. The more specific you are regarding the problem, the quicker our
Service Department can determine and correct the problem.
3. A company name, contact name and telephone number.
4. A purchase order, from your company, authorizing repairs or request for quote.
5. Ship all equipment, prepaid to: Net Safety Monitoring Inc.,
2721 Hopewell Place NE,
Calgary, Alberta, Canada, T1Y 7J7
6. Mark all packages: RETURN for REPAIR.
7. Waybills, for shipment outside Canada, must state: Equipment being returned for repair
All charges to be billed to the sender
Ensure a duplicate copy of the packing slip is enclosed inside the box indicating item 1 – 4 along with the courier
and account number for returning the goods.
Pack items to protect them from damage and use anti-static bags or Aluminum-backed cardboard as protection
from electro-static discharge.
ALL equipment must be shipped prepaid. Collect shipments will not be accepted.