Filter
Top Products
PAGE 24 WARRANTY
To register your TRAVIS INDUSTRIES, INC. 7 Year Warranty, complete the enclosed warranty card and mail it within ten (10) days of the appliance
purchase date to: TRAVIS INDUSTRIES, INC., 10850 117th Place N.E., Kirkland, Washington 98033. TRAVIS INDUSTRIES, INC. warrants this gas
appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original
purchaser from the date of purchase as follows:
Years 1 & 2 - COVERAGE: PARTS & LABOR
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly, Main
Burner Orifice
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief
Mechanisms (direct vents only), Glass Attachment
Mechanism
Gas Control Assembly
Adjustable control valve, millivolt wiring and
connectors (located within the metal heater
structure), thermopile, thermocouple, pilot hood,
orifices, pilot gas line, piezo ignitor
Ceramic Glass
Glass (breakage from thermal shock)
Ceramic Logs
Log Set, Coals, Ember Strip (Steel Fiber)
Optional Brass Door
Solid Brass Door (see ÒConditions and ExclusionsÓ # 9)
Gold Plating
Gold or Nickel Door, Optional Grill (see ÒConditions and ExclusionsÓ # 9)
Electrical Assembly
:
Blower, wiring harness, snap discs, rheostat speed control
Accessories
Le
g
s, Pedestal, Panels, Cast Firebacks, Shell Assembl
y
Convection Heat Exchanger
Re-Installation Allowance
In cases where heater must be removed from home for
repairs, a partial cost of re-installation is covered (pre-
authorization required)
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair
done at factory is covered.
Exclusions: Paint, Gasketing
Years 3 THROUGH 5 - COVERAGE: PARTS & LABOR
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly, Main Burner
Orifice
Optional Brass Door
Solid Brass Door (see ÒConditions and ExclusionsÓ # 9)
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief
Mechanisms (direct vents only), Glass Attachment
Mechanism
Convection Heat Exchanger
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair done
at factory is covered.
Exclusions: Paint, Gasketing, Electrical Assembly, Gas Control Assembly, Ceramic Glass, Ceramic Logs, Gold & Nickel Plating, Accessories, Re-
Installation Allowance
Years 6 & 7 - COVERAGE: PARTS ONLY
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly,
Main Burner Orifice
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms
(direct vents only), Glass Attachment Mechanism
Optional Brass Door
Solid Brass Door (see ÒConditions and ExclusionsÓ #
9)
Exclusions: Paint, Gasketing, Electrical Assembly, Gas Control Assembly, Ceramic Glass, Ceramic Logs, Gold & Nickel Plating, Accessories,
Convection Heat Exchanger, Re-Installation Allowance, One-Way Freight Allowance, Labor
CONDITIONS & EXCLUSIONS
1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the
OwnerÕs Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The
installer must ensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage
and will nullify this warranty.
4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in
doubt as to the extent of this warranty, contact your authorized TRAVIS retailer before installation.
5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative
pressure or other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper
chimney/venting installation.
7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the
manufacturer's settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also
excluded is damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured.
Units are shipped for natural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.
9. Damage to gold, nickel, or brass surfaces caused by fingerprints, scratches, melted items, or other external sources left on the surface is not covered in this warranty. Damage from the
use of cleaners other than denatured alcohol on gold or nickel is not covered in this warranty. Damage from the use of abrasive cleaners on brass is not covered in this warranty.
10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not
covered by this warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of
TRAVIS INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.
13. This warranty is automatically voided if the applianceÕs serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this
warranty.
14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes
no liability for such warranties or representations.
15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASERÕS RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH
HEREIN.
IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date,
and the model name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your applianceÕs defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you
purchased the appliance, a copy of your receipt showing the date of the applianceÕs purchase, and the serial number on your appliance. At that time, you may be asked to ship your
appliance, freight charges prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to
be defective in material or workmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5)
prepaid by TRAVIS INDUSTRIES, INC., to your regional distributor, or dealership.
4. Check with your dealer in advance for any costs to you, when arranging a warranty call. Dealers may require you to pay a service or trip charges for any warranty work. This charge can
vary from store to store.