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TROUBLESHOOTING PAGE 21
Problem: Possible Cause: Don't Call for Service
Until You:
Pilot Will Not Light
A gas shut off valve is turned off
The valve control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Main Burners Will Not
Start
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
Propane tank is empty (if applicable)
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check the propane tank
Remote Control Does
Not Work
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The remote is too far away from the heater
The remote control receiver is turned "Off" or "On"
One of the two remote control batteries is dead
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
Use the remote closer to the heater
See the remote control instructions
See the remote control instructions
Thermostat Does Not
Work
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See "Thermostat Operation"
Blower Will Not
Distribute Heat
The heater is unplugged
The heater is not up to temperature
Plug the heater in.
See "Operating Your Heater"
Pilot Goes Out Once A
Month Or More
The gas supply has been shut off
The vent is experiencing a cold air blockage or a negative
pressure situation exists in the home
Keep the gas supply turned on
This is a necessary safety feature that
disables the heater if a down draft occurs.
If this problem is persistent the vent may
need to be improved or changes may need
to be done to remove the negative
pressure inside the home - see your dealer
for details
Flame (and Pilot) Goes
Out 10 to 25
Minutes After
Starting
The vent is experiencing a cold air blockage or a negative
pressure situation exists in the home
This is a necessary safety feature. First
try restarting the heater. If it works
correctly, a cold air blockage occurred and
the vent just needed to be heated
sufficiently. If this problem is persistent
the vent may need to be improved or
changes may need to be done to remove
the negative pressure inside the home -
see your dealer for details
Flames Are Too Blue
The heater has just been started
Improper air shutter adjustment
Normal - see "Operating Your Heater"
Adjust Air Shutter - contact your dealer
Flames Are Orange
With Dirty Smoke
Something may be placed against the heater
Improper air shutter adjustment
See "How this Heater Works"
Adjust Air Shutter - contact your dealer
Flames Are Too Short
(Under 6")
The flame height may be turned too low
Something may be placed against the heater
Turn the flame height to "HI" -
See "Operating Your Heater"
See "How this Heater Works"
Thin Layer of Soot
Covers the Glass
The logs are placed incorrectly
Improper air shutter adjustment
See "Installing the Logs and Embers"
Adjust Air Shutter - contact your dealer