Filter
Top Products
Symptom Cause/solution Reference pages
The camera does not move
onto the preset position
exactly.
• Is any part of the camera worn out?
When the camera does not move to the exact
position frequently, the driving parts may be worn
out. Contact the dealer for assistance.
-
The camera does not
automatically move to the
previous position when
turning on the power of the
camera.
• If the camera always moves to a specific position
after turning on the power of the camera, register
that position as the home position when convenient.
The camera will automatically move to the
registered position using the self return function
when turning on the power of the camera.
55
The movement of the camera
automatically changes.
• Check the settings for the self return function.
55
Audio is not output from other
products such as a network
disk recorder or PC software
package.
• Some of the products such as a network disk
recorder or PC software package may not support
“G.711”. Set the audio encoding format of the
products to “G.726 (32 kbps).”
72
The alarm occurrence
indication button and the
[AUX] buttons on the “Live”
page do not display the
current status in real time.
• Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
3
• Is “Real time” selected for “Alarm status update
mode”?
39
No image is displayed on the
“Live” page.
• Press the [F5] key on the keyboard of the PC or click
the [Live] button.
VT164W
VT164W
VT164
VT164
:
10
VP104W
VP104W
VP104
VP104
VP101
VP101
: 15
Shortcut icon of the camera is
not displayed on “My Network
Places” of the PC.
• Is the Windows component of UPnP added?
Add the component to the PC in use.
108
Images are not displayed or
not refreshed smoothly.
• Delete temporary internet files as follows.
1. Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2. Click the [Delete Files...] button in the
“Temporary Internet Files” section on the
[General] tab.
-
• The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
-
No indicator lights.
• Is “Off” selected for “Indicator” on the “Basic” page?
Select “On” for “Indicator”.
39
Operating Instructions 175
22 Troubleshooting