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Warranty Information International Thermal Research
Depending on your location, an authorized service person may be able to visit your coach
or yacht to help troubleshoot problems and repair your Product. Such service calls are at
the Owner’s expense. Regardless, you must obtain written approval from ITR or the Dealer
for any warranty repair before it is undertaken. All repairs done under warranty are
subject to the terms and conditions of the flat-rate manual.
Returns
If a service call by an authorized service person is not feasible, the Owner must do the
following to obtain warranty service:
1. Immediately contact ITR (or your Dealer) and provide a full description of the
problem.
2. Obtain (in writing) a Return or Repair Material Authorization (RMA) number from ITR
for any warranty, return, repair, or service. ITR will refuse any return package and
will not authorize service or repairs without a RMA number. (For repairs by
authorized Dealers, the dealer must obtain an authorized RMA number from ITR
before warranty work commences.)
3. When shipping your Product, pack securely, show the RMA and serial number of the
Product on the outside of the shipping container, and ship prepaid and insured.
4. Provide written details of the problems, date of installation, proof of purchase, and a
return address.
After repair or replacement of the Products still under warranty, ITR will pay return
shipping charges. Factory repairs or replacement will be done as quickly as possible, with
an estimated turnaround of five working days. All repairs done under warranty are subject
to the terms and conditions of the flat-rate manual.
Telephone / Email Service
There is no charge for help or service information given over the telephone or by fax or
email. However, any informal advice or recommendation from ITR employees or Dealers is
given only in good faith as an accommodation to the customer. Such information should
not be relied upon without an independent verification of its applicability to the customer’s
particular situation. For customer service or other information, contact:
IN CANADA: IN THE UNITED STATES:
2431 Simpson Road Suite D3, 4018 NE 112
th
Ave.
Richmond, BC, Canada V6X 2R2 Vancouver WA USA 98682
Tel: 1-800-755-1272 or 604-278-1272 Tel: 1-800-993-4402 or 360-993-4877
Fax: 604-278-1274 Fax: 360-993-1105
Email:
info@itrheat.com Email: info@itrheat.com
Website: http://www.itrheat.com
Page 4 June 2005