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International Thermal Research Warranty Information
• Original serial number on Product or electrical control board has been removed,
altered, or is unreadable.
• Product has been modified or uses non-standard parts not approved by ITR.
• Product has been abused (such as by dropping it), damaged, vandalized, or has
received improper maintenance.
• Product has been run dry or operated without appropriate antifreeze, causing damage
to the heat exchanger, pump seals, etc.
• Product has been exposed to an environment detrimental to its effective operation,
such as excessively wet, dirty, or hot areas.
Also not covered under warranty:
• Parts or Products no longer within the manufacturer’s warranty period.
• Parts or Products installed or used in a manner contrary to ITR’s printed instructions
without ITR’s prior written permission.
• Normal wear and tear of parts, including but not limited to, fuel filter, air filter, nozzles,
fuses, ignitor, electrical motors, fuel pumps, air compressors, and carbon brushes.
• Product malfunctions due to improper installation of parts or Products, including but
not limited to malfunctions causing inadequacies in air, fuel, or coolant flow; voltage
problems due to improper wiring; and shock or vibration.
• Progressive damage to the engine or vehicle caused by failure of the Product or an
improper installation.
• Diagnosis or repairs to fix problems not directly related to the Product or due to empty
fuel tanks or poor fuel quality, fuel additives, acidic water, electrolysis, or any chemical
reactions.
• Travel time and expenses by an ITR dealer.
• Removal and re-installation expenses for the ITR heater.
Customer Service Calls
ITR warrants the ITR heater and the Dealer warrants the installation.
If you have a service problem, first check the Troubleshooting section of the Owner’s
Manual to determine if your problem is addressed. Also ensure you are familiar with the
design and installation setup.
When calling ITR or the Dealer with a service problem, have the following information
ready at hand:
• model number and serial number of the Product
• a detailed description of the problem
• your Installation Manual and Owner’s Manual
June 2005 Page 3