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SYSTEM TROUBLE ERROR CODES
Trouble
Indication
System Trouble
Condition
Action
E10-NN
Touchpad Response Failure Call installing company for service.
E11-NN
Touchpad Tamper A keypad or Touchpad has been removed from the wall. Call installing company for
service if problem cannot be repaired.
E12-NN
Expansion Zone Module
Response Failure
Call installing company for service.
E13-NN
Expansion Module Tamper The cover has been removed from a zone expansion module. A problem has been
detected with an Expansion Module. Call installing company for service.
E14-NN
Relay Board Response
Failure
NN= Relay Board Number. Call installing company for service.
E15-NN
RF Transmitter Tamper Wireless Transmitter Tamper Cover removed. NN=Transmitter Number. Call installing
company for service.
E16-NN
Wireless Receiver Jam A problem has been detected with the wireless receiver. Call installing company for
service.
E17-NN
Receiver Tamper Condition Call installing company for service.
E18-NN
KeyFob Transmitter Low
Battery
The batteries (2) in the wireless KeyFob transmitter indicated are low and should be
replaced. The replacement battery is the #386 watch battery.
Warning: Replace batteries only with the same type as specified above. Use of another
battery may present a risk of fire or explosion. Do not recharge or disassemble battery,
or dispose of in fire.
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