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24 | Hamilton Beach Owner’s Manual
Hamilton Beach Owner’s Manual | 25
Troubleshooting
Problem Description Possible Cause Solution
• Control does not regenerate automatically
but does regenerate when [REGEN] button is
depressed
If water flow display is not operative, refer to
item 5 (“No water flow display when water is
flowing”) in this table
Refer to item 5 (“No water flow display when
water is flowing”) in this table
Incorrect hardness and capacity settings Set new control values—Refer to programming
section
Defective circuit board Replace control
• Run out of soft water between regenerations Improper regeneration Repeat regeneration making certain correct salt
dosage is used
Fouled resin bed Use resin cleaner
Incorrect salt setting Set salt setting to proper level—refer to the
programming section
Incorrect hardness or capacity settings Set to correct values—refer to the programming
section
Water hardness has increased Set to new value—refer to the programming
section
Restricted meter turbine rotation due to foreign
material in meter housing
Remove meter housing, free up turbine, and flush
with clean water. Turbine should spin freely—if not
replace meter
Water usage below 1/5 gallon per minute Repair leaky plumbing and/or fixtures
Brine draw value from table 4 is incorrect Set correct brine draw value
Incorrect salt type, or use of grid plate (salt shelf) Do not use block salt or grid plate (salt shelf) in
brine tank
• Control does not draw brine Low water pressure Increase water pressure (20 psi at conditioner)
Restricted drain line Remove obstruction
Injector or injector screen is plugged Clean injector and screen—refer to the “Cleaning
the Injector / Injector Screen” section
Injector defective Replace injector and cap
Valve disc 3 and/or 5 not closed Manually operate cam gear to flush out foreign
matter holding disc open. Replace if needed
Air check valve prematurely closed Briefly put control into brine refill status. Refer
to the “Manual Regeneration” section. Repair air
check valve if needed
• Brine tank overflow Brine valve disc 1 held open Manually operate cam gear to flush out foreign
matter holding disc open
Valve disc 2 not closed during brine draw,
causing brine refill
Manually operate cam gear to flush out foreign
matter holding disc open
Air leak in brine line to air check Check all connections in brine line for leaks
Salt setting too high Set in new values—refer to programming section
• Intermittent or irregular brine draw Low water pressure Increase water pressure (20 psi at conditioner)
Defective injector Replace both injector and injector cap
• No conditioned water after regeneration Unit did not regenerate Check for power
No salt in brine tank Add salt to brine tank
Plugged injector Remove injector and flush it and injector screen
Air check valve closed prematurely Put control momentarily into REFILL to free air
check—replace or repair air check as needed
Incorrect salt type or use of grid plate (salt shelf)
in brine tank
Do not use block salt or grid plate (salt shelf) in
brine tank
Table 10:(Contiuned) Troubleshooting procedures for most common