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24 | Hamilton Beach Owner’s Manual
Hamilton Beach Owner’s Manual | 25
Troubleshooting
Troubleshooting Procedures
Problem Description Possible Cause Solution
• Capacity display stays at “9999” even though
there is water usage
Total system capacity was calculated to be a
value greater than 9999
As the water usage continues, the remaining
capacity will drop below 9999—then other values
will be shown
• Control does not respond to [REGEN] button Button is not active in the programming mode Refer to the regeneration section
• Control does not display time of day Transformer is unplugged Connect power
No electric power at outlet Repair outlet or use a working outlet
Defective transformer Replace transformer
Defective circuit board Replace control
• Control does not display correct time of day Outlet operated by a switch Use an outlet not controlled by a switch
Power outage Reset time of day and replace battery
• No water flow display when water is flowing
(colon doesn’t blink)
Bypass valve in “bypass” position Shift bypass valve into “service” position
Meter probe disconnected or not fully
connected to meter housing
Fully insert probe into meter housing
Restricted meter turbine rotation due to foreign
material in meter
Remove meter housing, free up turbine and flush
with clean water. Turbine should spin freely. If not,
refer to the water meter maintenance section
Defective meter probe Replace control
Defective circuit board Replace control
• Control display is frozen at REGEN TIME
REMAINING
Back to back regenerations were requested Refer to manual regeneration section
• Control regenerates at the wrong time of day Power outages Reset time of day to correct time of day and
replace battery
Time of day set incorrectly Reset time of day to correct time of day
Time of regeneration set incorrectly Reset time of regeneration
• Cam gear stalled in regeneration cycle Motor not operating Replace motor assembly
Motor runs backwards Replace motor assembly
No electric power at outlet Repair outlet or use a working outlet
Incorrect voltage or frequency (Hz) Replace timer and/or transformer with one of
correct voltage and frequency
Broken gear Replace gear
Defective switch Replace switch
Binding of cam gear Remove foreign object obstruction from valve discs
or cam gear
Water pressure greater than 125 psi during
regeneration
Install pressure regulator to reduce pressure
Defective circuit board Replace control
• Continuous regeneration. Cam gear does not
stop at the end of regeneration
Defective switch Replace switch
• Control does not regenerate automatically or
when [REGEN] button is depressed
Transformer unplugged Connect power
No electric power at outlet Repair outlet or use working outlet
Defective motor Replace motor assembly
Defective switch Replace switch
Table 10: Troubleshooting procedures for most common problems.