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Most Frequently ask Questions:
Q. How can I go to full screen mode over the network?
A. You can switch to full screen mode, by clicking on full screen on the right bottom off of your
screen.
Q. On full screen mood how can I change to a different camera over the network?
A. Once you are on the full screen mode, you can do a right click on top of the screen and select
the camera that you want to see in full screen.
Q. What’s the default user name and password for the DVR over the network?
A. There are three different levels of user names and passwords. For Administration level:
user name is “admin” and password is “admin”, for general level: user name is “general” and
password is “general”, for guest level: user name is “guest” and password is “guest” and they all
are lower case.
Q. How can I change my default password for remote viewing?
A. You can change your user name and password from network setting menu. After changing
user name and password exit out of the menu all the way and restart your DVR.
Q. What does Guest, General and Admin passwords mean?
A. Guest will allow you to view live only. General will allow you to view live and do the play back
as well. Admin will allow you to view it live, playback, start and stop recording on the DVR.
Q. Does my anti-virus software will cause any problem for remote viewing ( MaCfee port
blocking issue) ?
A. Most of the antivirus does not block those ports. However, you can contact with your software
vendors for more information if they block any of those ports that DVR uses.
Q. How can I upgrade my DVR with current version of software?
A. You can upgrade your DVR from following site:
http://www.everfocus.com/servicebulletins.htm. If you have an older version of the software, call
our tech support line and get more info if you need multiple upgrades.
Q. How can I find out what version of software I have on my DVR?
A. You will find the software version under clock setting menu
Q. What kind of Hard Drive should I use for my DVR?
A. They are just Regular IDE hard drive ATA 133. You can find it any computer store or you can
call your nearest dealer or distributor. The part number is DTLA - (Size of the Hard Drive)
Q. Do I need to format my Hard Drive?
A. You don’t have to format the hard drive; however, you can do a disk renew on the DVR from
DISK menu which is highly suggested during initial setup.
Q. What is the maximum size of hard drive that DVR will take?
A. You can put up to 320 GB on each drive. Maxtor brand is highly recommended.
Q. How should I set up my Hard Drive Jumper?
A. For EDSR series both hard drive needs to be set as “CS Enable” or “DS master”, you can
select either one but you can not select one as a “CS Enable” and other as “DS Master.”
Q. Is it possible to erase some part of my Hard Drive?
A. NO, you can not erase part of your hard drive. If you do a disk renew it will erase everything
from your hard drive.
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