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Warranty
Sherwood Industries Ltd. offers a Limited Lifetime Warranty on this gas product. This Limited Lifetime
Warranty covers the appliance for a period of seven years from the date of installation. This warranty
applies only to the original owner in the original location.
Covered under the lifetime warranty are: the surround, the chassis and the heat exchanger. These steel
components are covered against manufacturer’s defects for seven (7) years and the labour for the rst
year. The following exclusions apply: over-ring due to incorrect setup or tampering, or damage caused
by incorrect installation, usage or abuse. The unit must be properly installed by a qualied technician or
installer, and must meet all local and national gas and building code requirements.
We also cover against manufacturer’s defects, under our Limited Lifetime warranty, the following
components: Log Set, Burners and Glass.
The following exclusions apply:
Plating - Damage caused by scratching, marring, chemicals, ngerprints, abrasive cleaners or discoloration
with age. Items with Antique Copper that have had a green discoloration of the nish. If discoloration
occurs, please follow the cleaning instructions as outlined in the “Maintaining Face and Surround Finishes”
section.
Glass - use of harsh or abrasive cleaners, striking the glass or surface contaminates.
Logset - Damage caused by incorrect handling or misuse.
Burners - damage caused by improper or continuous operation under incorrect conditions.
Sherwood Industries Ltd. offers a two-year warranty on all the electrical components and gas components,
against manufacturing defects. Paint is also covered against aking. This offer includes parts and labour
for one year, and parts only thereafter.
Your dealer shall make all claims under this warranty in writing. When ling a warranty claim, please
complete the following information on an ofcial warranty claim form:
TO THE DEALER:
Name, address and telephone number of purchaser and date of purchase, date of installation, name of
installer and dealer, nature of complaint, defects or malfunction, description and part number of any parts
replaced.
TO THE DISTRIBUTOR:
Sign and verify that work and information are correct.
This warranty covers defects in materials and workmanship only if the product has been installed according
to the manual’s instructions. If the product is damaged or broken as a result of misuse or mishandling,
the warranty does not apply. The warranty does not cover removal and reinstallation costs.
Sherwood Industries Ltd. reserves the right to repair or replace the defective product. The shipping costs
are to be paid by the consumer. All warranties by the manufacturer are set forth and no claim shall be
made against the manufacturer on any oral warranty or representation.
Sherwood Industries Ltd. and its’ employees or representatives will not assume any damages, either
directly or indirectly, caused by improper usage, operation installation, servicing or maintenance of this
appliance.
Sherwood Industries Ltd. reserves the right to make changes without notice. Please complete and mail
the warranty registration card and have the installer ll in the installation data sheet in the back of the
manual for warranty and future reference.