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Trouble Shooting
Problem Possible Cause Solution
Spark will not arc
to the pilot after
repeatedly pressing
the spark ignitor
Defective piezo ignitor • Check connections to ignitor.
• If ignitor connections are good but no spark, replace
ignitor.
Broken spark electrode • Check for broken ceramic insulation, replace electrode if
broken.
Mis-aligned spark electrode • If spark is not arcing from electrode to pilot, loosen the
screws on the pilot base, adjust and tighten.
Pilot will not remain
lit
Problem with thermocouple
circuit
• Check for proper connection of the thermocouple to the
rear of the valve. If loose, fully tighten.
• Check pilot for full ame impingement around
thermocouple. If ame is too small, check gas pressure,
adjust pilot rate screw, check pilot head for damage.
• Check thermocouple voltage at valve. It must be greater
than 5 mV. If low, replace thermocouple.
Air in gas line (pilot dies
while knob is depressed)
• Bleed line.
• Check gas line pressure.
• Contact dealer.
Burners will not
remain lit
Problem with thermopile
circuit
• Check gas line pressure .
• Check for ame impingement on thermopile. If low, see
“Pilot will not remain lit”.
• Check thermopile for minimum of 300 mV when burner is
switched on.
• Check wiring to thermostat for breaks.
BV ONLY:
• Check for spillage at draft hood that may trip spill switch
Flame lifting Leak in vent pipe • Check for leaks in vent connections.
Improper vent conguration • Check vent conguration with manual.
Terminal may be
recirculating ue gases
• Check to see if terminal is on correctly.
• May need to install high wind termination cap.
• Contact dealer.
Glass fogs up Normal Condition: after the appliance warms up the glass will clear.
**Due to additives in gas, glass may get hazy during operation**
Clean as needed
Blue Flames Normal during start up: ames will yellow as the replace heats up.
May have too many embers on burner.
Flames are burning
“dirty” or sooting
Flame impingement • Check log positioning.
• Increase primary air by opening the venturi shutter and/or
by opening the vent restrictor.
See also “Burners will not remain lit.”
Remote control
doesn’t work
Problem with the remote • One or more of the batteries are dead. See remote control
instructions.
Problem with replace • The on/off switch is turned to OFF.
• The gas control valve is turned to PILOT or OFF.
• The pilot has gone out.
BV ONLY:
Insufcient air for
combustion
• Air tight house.
• A vacuum in room due to
other air-moving device.
• Supply make up air to the unit.
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