Filter
Top Products
Instruction Manual
HAS60E-IM-HW
June 2007
NGA 2000 CLD
7 - 1Return of MaterialEmerson Process Management GmbH & Co.OHG
SECTION 7
RETURN OF MATERIAL
7-1 RETURN OF MATERIAL
If factory repair of defective equipment is required, pro-
ceed as follows:
1. Secure a return authorization from a Emerson
Processs Management Sales Office or Represen-
tative before returning the equipment. Equipment
must be returned with complete identification in
accordance with Emerson instructions or it will not
be accepted.
2. In no event will Emerson be responsible for equip-
ment returned without proper authorization and
identification.
3. Carefully pack the defective unit in a sturdy box
with sufficient shock absorbing material to ensure
no additional damage occurs during shipping.
4. In a cover letter, describe completely:
a. The symptoms that determined the equipment
is faulty.
b. The environment in which the equipment was
operating (housing, weather, vibration, dust,
etc.).
c. Site from where the equipment was removed.
d. Whether warranty or non-warranty service is
expected.
e. Complete shipping instructions for the return
of the equipment.
5. Enclose a cover letter and purchase order and ship
the defective equipment according to instructions
provided in the Emerson Return Authorization, pre-
paid, to:
EMERSON Process Management
Process Analytic Division
Customer Service Center
USA: +1 (800) 433-6076
EMERSON Process Management
GmbH & Co. OHG
D-63594 Hasselroth, Germany
Industriestrasse 1
EU: +49 (6055) 884-0 Fax: -209
If warranty service is expected, the defective unit will be
carefully inspected and tested at the factory. If the failure
was due to the conditions listed in the standard Emer-
son warranty, the defective unit will be repaired or re-
placed at Emerson´s option, and an operating unit will
be returned to the customer in accordance with the ship-
ping instructions furnished in the cover letter.
For equipment no longer under warranty, the equipment
will be repaired at the factory and returned as directed
by the purchase order and shipping instructions.
7-2 CUSTOMER SERVICE
For order administration, replacement parts, application
assistance, on-site or factory repair, service or mainte-
nance contract information, contact:
EMERSON Process Management
Process Analytic Division
Customer Service Center
USA: +1 (800) 433-6076
EU: +49 (6055) 884-470
7-3 TRAINING
A comprehensive Factory Training Program of operator
and service classes is available. For a copy of the Cur-
rent Operator and Service Training Schedule, contact
the Technical Services Department at:
EMERSON Process Management
GmbH & Co. OHG
D-63594 Hasselroth, Germany
Industriestrasse 1
EU: +49 (6055) 884-470/-472 Fax: -469
EMERSON Process Management
Process Analytic Division
Customer Service Center
USA: +1 (800) 433-6076