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STOVE STOPS FEEDING PELLETS AND APPEARS ON THE CONTROL BOARD
Possible Cause:
Possible Remedy:
1. The hopper lid has stayed open for more than 3 minutes
As a security measure, the auger stops turning and feeding pellets
as soon as the hopper lid opens. It will resume normal operation as
soon as the hopper lid is closed. If the hopper lid stays open for
more than 3 minutes, the unit will stop and a code “d” will appear on
the control board. Close the hopper lid. Reset the unit and start it
again.
If the lid is properly close the hopper lid switch is defective or
misconnected
SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes:
Possible Remedies:
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. This is a pressurized exhaust
system. All vent connector joints must be sealed and fastened in
accordance with the pellet pipe manufacturer's instructions to ensure
consistent performance and avoid smoke and ash spillage.
2. A gasket on the exhaust blower housing or on the clean out trap
is in bad condition.
Inspect the gasket on the exhaust blower housing to make sure it is
in good condition. Make sure that all clean out trap gaskets are in
good condition and all bolts are tight.
AUGER MOTOR STOP FEEDING PELLETS AND COMES BACK ON
Possible Cause:
Possible Remedy:
1. The auger motor is overheating and tripping the internal
temperature shutoff (thermal protector).
Start by emptying the hopper. Then, remove the auger motor by
removing the screws holding the motor to the auger shaft Once the
motor is out, remove the four screws on the steel plate holding the
auger shaft to the auger housing. Then, rotate the bottom end of the
auger shaft down towards you until you can pull the shaft down out
of the stove. After you have removed the shaft, inspect it for bent
flights, burrs, or broken welds. Remove any foreign material that
might have caused the jam. Also, check the auger housing for signs
of damage such as burrs, rough spots, or grooves cut into the metal
that could have caused a jam. Clean the auger housing thoroughly
to remove all pellet dust. Repeat the process whit the burn pot auger
motor.