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Contacting Davis Technical Support
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? WeatherLink says “No new data to download” but I know there’s data there.
What can I do?
Weather Envoy is smart enough to send only data it hasn’t already sent to
the computer. So, when you initiate a new download, the program will
retrieve the first record after the last record shown in the WeatherLink’s
Browse Window. Older data is stored in the logger as a backup. To see how
many of these backup records are stored in the logger, create a new station
and download the data into this new database. Because there are no records
stored in the station you just created, WeatherLink will download every-
thing it has stored.
Next, try clearing the archive memory using the clear dialog box. You will
lose any data not already downloaded in your archive memory, but all of
your calibration numbers and alarm settings will remain intact. If this
doesn’t work, reboot your weather station by removing all power including
batteries, then restoring power.
? After successfully downloading, recent or new data does not appear to be in my
database. Where is it?
Check to see if the time and date on your station are incorrect. (This can
happen if you have a power outage and your battery is dead.) If so, the data
was written into the wrong month, day, and/or time. Reset the time and date.
It is also possible, if you have multiple stations, that you downloaded data
into the wrong station’s database. Make sure you’ve opened the correct sta-
tion before downloading.
? When viewing data, dashes appear in place of a value for functions other than
wind direction. Why?
If no data was recorded by a sensor (for example, the sensor was discon-
nected or radio interference blocked reception) or if bad data was recorded
for a sensor (for example, the sensor was malfunctioning), the software
dashes out the entry rather than showing invalid data. You can use the
record editor to correct these entries.
Contacting Davis Technical Support
If you have questions about the Envoy, or encounter problems installing or
operating the Envoy, please contact Davis Technical Support.
(510) 732-7814 – Monday – Friday, 7:00 a.m. – 5:30 p.m. Pacific Time.
(510) 670-0589 – Technical Support Fax.
support@davisnet.com – E-mail to Technical Support.
info@davisnet.com – General e-mail.
www.davisnet.com – Copies of User Manuals are available on the “Sup-
port” page. Watch for FAQs and other updates. Subscribe to the e-newslet-
ter.