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We’re Here to Help
Conair has made the largest investment in customer support in the plastics indus-
try. Our service experts are available to help with any problem you might have
installing and operating your equipment. Your Conair sales representative also
can help analyze the nature of your problem, assuring that it did not result from
misapplication or improper use.
How to Contact Customer Service
To contact Customer Service personnel, call:
NOTE: Normal operating hours are 8:00 AM - 5:00 PM. After hours emergency
service is available at the same phone number.
From outside the United States, call: 814-437-6861
You can commission Conair service personnel to provide on-site service by con-
tacting the Customer Service Department. Standard rates include an on-site hourly
rate, with a one-day minimum plus expenses.
Before You Call...
If you do have a problem, please complete the following checklist before
calling Conair:
❒
Make sure you have all model, control type from the serial tag, and parts list
numbers for your particular equipment. Service personnel will need this infor-
mation to assist you.
❒
Make sure power is supplied to the equipment.
❒
Make sure that all connectors and wires within and between control systems
and related components have been installed correctly.
❒
Chec
k the tr
oub
leshooting guide of this man
ual f
or a solution.
❒
T
hor
oughl
y e
xamine the instr
uction manual(s) for associated equipment, especial-
ly controls. Each manual may have its own troubleshooting guide to help you.
❒
Check that the equipment has been operated as described in this manual.
❒
Check accompanying schematic drawings for information on special considerations.
Additional manuals and prints for
your Conair equipment may be
ordered through the Customer
Service or Parts Department for a
nominal fee, or visit the product
section of the Conair website
www.conairnet.com.
A
ppendix l
A-1
✐