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3M Library Security System Training Your Staff
6-13
E 3M 1999 September
6.12 Ordering Supplies
Be sure to budget annually for any supplies you might
need. You should also budget for your Service
Agreement renewal each year so that you are assured
of getting the most cost-effective service for your
3Mt Detection System.
Remember . . . only when all of your library materials
are marked with 3Mt Tattle-Tapet Security Strips,
are you effectively protecting your materials from loss
and assuring that all of them are available t o your
patrons when they’re needed.
To renew your supply of 3M Tattle-Tape strips and
bayonets, simply call our customer service number:
In U.S.:
1/800-328-0067 (toll-free).
Press 2 when instructed to do so.
In Canada: English 1-800-268-6235
Français 1-800-567-3193
In your area: Sales
Service
Supplies
You can use t his number if you want to order
additional circulation accessories, detection equipment
or other supplies.
To renew your Service Agreement, simply follow the
instructions on the renewal notice you receive in the
mail 90 days prior to the expiration of your current
Service Agreement.
6.13 Obtaining Service
3M has a nationwide service network to help in the
event you experience any difficulties with your 3M
detection system. Simply call our service number:
In U.S.:
1/800-328-0067 (toll-free, 24 hours a day).
Press 1 when instructed to do so.
With NetscapeR, version 1.1 or later or MicrosoftR
Internet Explorert, version 2.0 or later in the U.S.,
you can place service requests over t he Internet. 3M
will send you an automated confirmation of your
request and then another confirmation when you are
scheduled for service. The Internet service address i s:
https://www.mmm.com/3mlibsvc
In Canada: English 1-800-268-6235
Français 1-800-567-3193
In your area: Sales
Service
Supplies
When you call for service, please have the following
information available:
1. Your name, name of your library or school,
address, phone number.
2. Model and serial number of the equipment to be
worked on.
3. Description of the problem. For example,
a. Is the malfunction in the detection system or
desensitizer/resensitizer?
b. Symptoms of the problem: poor or no
detection; system alarms for no apparent
reason; Bookcheck will not
desensitize/resensitize; light does not work,
etc.
c. What is the diagnostic code indicated in the
Status Display Window located on the side of
the detection panel?
The service representative will discuss the problem
with you and attempt to solve it on the telephone. If a
service call is necessary, a 3M service t echnician will
be quickly dispatched to your library.