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3M Library Security SystemTraining Your Staff
6-2
E 3M 1999 September
6.3 Hands-on Practice
After r eviewing the Operator’s Manual, your staff
should get some actual hands-on experience in using
the 3M Materials Flow Management products. We
suggest you start by demonstrating the proper
techniques for each stripping procedure. You may
wish to conduct the actual practice as f ollows:
S Have your staff review the 3M Materials Flow
Management Customer Training Video included
in your customer training kit. The video includes
an index and running time clock for easy review
of specific sections of the video.
S Set up your circulation accessories on a table
along with security strips and a few bayonets.
S Let each staff member practice installing the
security strips that you use:
B1 Strips -- in the spine of
books
B2 Strips -- in the gutter of
books
DVM-1 Strips -- on video tapes
DCD-2 Overlays -- on compact discs
DAC-1 Cassette -- on audio cassettes
Strips
S Let each staff member practice desensitizing and
resensitizing materials with the appropriate
circulation accessories.
6.4 Review Of Your Library’s Security
Policies
Before practicing how to respond to alarms, your staff
should be familiar with your library’s security policies
as they relate to theft of materials. Your policy should
be put in writing and kept in your training kit in
addition to any procedures you already follow to keep
your staff informed of security measures. It is
particularly important for staff members to know what
procedures your library follows when theft is
suspected or when it is necessary to contact a local
law enforcement agency.
A critical phase of staff training concerns the proper
steps t o take when the security system alarm sounds.
The value of tact and courtesy when handling this
delicate situation cannot be overemphasized. Your
staff members should receive as much preparation as
possible t o make them feel comfortable. Only then
will they be likely to deal successfully with patrons
who activate the alarm.
6.5 What To Do When The Alarm Sounds
Note
The steps that follow are suggested
procedures only. We suggest all employees
develop a complete understanding of their
management’s policies and follow them as
directed. The response should be consistent
for all patrons caught in an alarm. It is also
important that employees be familiar with state
and local laws governing patrons’ rights and
responsibilities.
Sooner or later, it’s bound to happen. The audible
alarm goes off. In multiple corridor systems, the light
at the t op of the panel will indicate in which corridor
the alarm occurred. What you and your staff do in
response t o the alarm will depend on your library’s
policy and the laws in your community. Always
follow your library’s specific procedures. 3M offers
these guidelines as a suggested
supplement:
First, don’t panic. Remain calm and courteous. You
can’t be positive t hat the person who triggered the
alarm is stealing. Never accuse anyone of theft by
word, by facial expression, or by tone of voice. The
alarm may have been triggered accidentally, so always
respond in a positive, non-threatening m anner.