Troubleshoot Observer to Recorder Connection Issues
Trouble connecting to Recorder? Here are some answers to common questions:
• I cannot establish a connection between Observer and Recorder. What should I do?
• I got disconnected during a session. What should I do?
• My video is lagging behind the test. Can I make the video play in Observer in real-time?
I cannot establish a connection between Observer and Recorder. What should I do?
If you cannot connect, check the following items::
• Is Recorder installed and open on the recording computer?
• Is the Recorder computer name (or IP address) entered in the Connect to Recorder dialog box
correct?
If the computer name does not work, use the full domain name or IP address. For information on
finding the computer name or IP address, see Choose the Recorder Computer Name or IP
Address.
• Is there another Observer connected with the same user name?
• Are the Recorder and Observer computers connected to the same LAN or WAN network? Contact
your system administrator for network problems.
• Are the Observer and Recorder applications running the same version of Morae?
• Do you have Windows XP Service Pack 2? This includes its own firewall. When prompted the first
time you run Recorder, select to Unblock the firewall.
• Is there a firewall on the network? Ask your system administrator if there is a firewall blocking the
connection.
• Are Recorder and Observer set up to use the same communication ports?
The communication protocol used by Morae is TCP/IP with listening ports established on ports 5555
and 8080. The system administrator may have to intentionally allow traffic through these ports in
order for Observer to connect to Recorder.
If these ports are already in use, you can use different ports, as long as both Recorder and Observer
are set up to use the same ports. For more information, see
Change the Recorder and Observer
Communication Port.
I got disconnected during a session. What should I do?
At anytime during the session, if you get disconnected, you can reconnect to the same session.
1. In Observer, click Connect to a Recorder
to open the Connect to Recorder dialog box.
2. Click Connect. You reconnect to the same session.
My video is lagging behind the test. Can I make the video play in Observer in real-time?
Depending on the Observer options you choose, you may experience a video delay in Observer. For more
information, see Video Delay in Observer.
