Troubleshooting
6-17
Paper jams inside the printer
Multiple pages feed at the same time
Solving Miscellaneous Printout
Problems
If your printout results are not what you expected, try these
solutions.
Characters are incorrect or garbled
Try this Then do this
Turn off your printer, open
the cover, and remove all
the paper that’s inside,
including any small pieces
that may have torn off.
Reload the paper as described in the
Getting Started
guide and
Chapter 3. If your paper jams frequently, make sure you:
◗ Use smooth, high-quality paper, loaded printable side up.
◗ Fan the stack and then even the edges before loading it.
◗ Don’t load paper above the arrow mark on the left edge guide.
◗ Adjust the left edge guide to fit the width of your paper.
Try this Then do this
Remove the stack of paper
from the printer.
◗ Make sure the paper isn’t too thin (see the paper specifications
on page B-2).
◗ Fan the edges of the stack of paper to separate the sheets.
◗ Reload the paper as described in the
Getting Started
guide and
in Chapter 3.
◗ Make sure the paper edge guides are snug against the edge of
the paper.
◗ If too many copies of a page or document are printing, check
the Copies settings in both the printer software and your
application program. See page 2-12 (Windows) or page 2-17
(Macintosh) for more information.
Possible cause Solution
Your printer is not the
Windows default printer.
Select your printer as the default Windows printer. See your
Windows documentation or Windows online help for instructions.
Your printer is not selected
in the Macintosh Chooser.
Open the Chooser and select your printer. See the
Getting Started
guide for instructions.
