Troubleshooting
6-12
Solving Printer Software Problems
If you have trouble with your printer software, first check that
your printer is selected as the default Windows printer or as the
current printer in the Macintosh Chooser; see your Getting
Started guide.
If you still have problems with your printer software, check the
following solutions. If you need to uninstall the printer
software, see page 6-5.
After you install your printer software, you see the Windows 95 New
Hardware Found window
In Windows 95, the Status Monitor 2 window doesn’t appear
After you install your printer software, you can’t run ScanDisk
(Windows 95)
Possible cause Solution
An operating system error
has occurred.
Click Do not install a driver, and then click OK. Never select any
other option on the New Hardware Found window.
Possible cause Solution
You may not have restarted
your computer after
installing Status Monitor 2.
Click Start, select Shut Down, click Restart the computer, and
click Yes to restart your computer. Then try using Status
Monitor 2.
Bi-directional support is not
enabled.
Make sure your printer is connected to your computer with a
bi-directional cable. Then click Start, select Settings, and click
Printers. Right-click the EPSON Stylus Photo EX icon and select
Properties. Click the Details tab, then click the Spool Settings
button. Click the Enable bi-directional support for this printer
radio button to turn on bi-directional support. Click OK twice, then
close the Printers window and try printing again.
Possible cause Solution
You cannot run ScanDisk if
Status Monitor 2 is active.
Disable Status Monitor 2 whenever you want to run ScanDisk. See
page 4-5 for details.
